Guest Experience Assistant

Job Description:

Are you searching for a workplace that truly values who you are? Want to be part of a fun, team-oriented environment with the flexibility you need? Smokey Bones, an industry leader, is proud to be recognized as a Certified Great Place to Work for two consecutive years! Enjoy daily cash tips, competitive pay, scholarship opportunities, exclusive discounts, and a vibrant culture that celebrates individuality. Discover why our restaurants are buzzing with guests and why our team loves being part of something great!

What we Offer:

• A jovial atmosphere that prioritizes and celebrates our loved ones.
• Flexible scheduling.
• Entitlements accessible for all employees on their first day.
• Take advantage of meal savings and discounts on gift card acquisitions.
• Every Smokey Bones employee has access to the services offered by the Employee Life Assistance Program, such as a crisis hotline and three free counseling sessions.
• Access discounts on pay-as-you-go plans and a diverse range of products and services through the benefits hub's complimentary membership offer.
• Smokey Bones employees and their immediate family members are granted college scholarship opportunities at Bellevue University

Preventative healthcare plan:

• Dental
• Vision
• Accident
• Critical Illness
• Indemnity coverage for diagnostics, hospital services, and prescription drugs comes with limitations
• Whole Life
• A favored legal subscription offering an array of no-cost legal services and the potential for substantial savings on representation expenses by up to 70%.
• Advocacy services within patient planning may involve representing the individual's interests and preferences in medical settings to ensure their needs are met
• Opportunities for professional growth and career development exist throughout the organization. We are dedicated to supporting you in maximizing your capabilities
• Full-time employees with a year of tenure now entitled to additional benefits offerings

Job Duties:

• Bundle silverware neatly to ensure a polished appearance for service
• Take away dirty dishes, cups, and drinks
• Refresh and neaten tables once diners have vacated the premises
• Clear and clean the service region, dispose of waste materials, aid in washing dishes
• Help is essential in ensuring prompt food delivery and catering to guest needs as and when required
• Uphold health and safety standards within all kitchen and dining areas
• Adhere to the manager's guidelines for the entirety of the shift
• Skilled in engaging with patrons and assisting them as needed

About Smokey Bones:

Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.

Requirements:

MINIMUM REQUIREMENTS:

• Adept at engaging in verbal discourse and written communication in English.

ADDITIONAL REQUIREMENTS:

• Exceptional customer care and adept interpersonal interactions
• Proficiency in complying with regulations pertaining to food sanitation and safety
• Rigorous attention to minutiae
• High energy levels
• Team compatibility is the ability to work collectively and effectively with others
• Excellent verbal communication

PHYSICAL REQUIREMENTS:

• Capable of bending at the waist and lifting objects up to 50 lbs. to waist height.
• Can move items weighing up to 50 pounds for a distance of 25 feet.
• Demonstrating the capacity to stay on foot and dynamic for an 8-12 hour schedule.
• Effective in listening, understanding, and providing responses to the needs of employees and guests in a noisy setting.
• Capable of tolerating both frigid temperatures below 0 degrees Fahrenheit and scorching temperatures exceeding 90 degrees Fahrenheit throughout the entire shift.