Catering and Community Ambassador

Job Description

Act as the face of Smokey Bones within the community to build relationships with prospective clients/guests, engage with the community, and help drive sales. The role is two-pronged, executing responsibilities with catering and local store marketing support. Organize, deliver, set up, and serve Smokey Bones catering for clients as needed. Conduct lead generation activities including tele-sales, canvassing, local store marketing activities, attending community events, etc. Conduct community activity including events, give back nights, relationship building, and more.

Operational Execution

• Support Catering Sales Manager and restaurant managers with operational and executional needs.
• Organize and plan daily catering orders.
• Pack food for catering orders. Support managers and team members to ensure food is prepared and packaged timely and correctly.
• Transport and set up catering orders for clients as needed.
• Ensure drivers are routed for catering delivery orders properly.
• Effectively deploy 3rd party delivery services such as Door Dash to staff catering deliveries as needed.
• Support large and full-service catering orders as needed.

Community and Marketing

• Organize, set up, and attend appropriate community events to increase awareness of Smokey Bones in the area.
• Visit local businesses to build relationships, educate on Smokey Bones brand and promotions that may apply to their business.
• Build mutually beneficial local partnership programs that drive sales.
• Set up give back nights with local nonprofits, schools, etc., using internal platforms and processes.
• Proactively seek out additional opportunities that build sales and align with our core values.
• Work with Restaurant Support Center and use provided tools/platforms as needed for local emails, local social media posts, additional print material needed, etc.

Essential Behaviors

• Proactive self-starter who is comfortable with and capable of running projects.
• Utilizes tools and resources to effectively execute all components of job.
• Communicates regularly with field partners, Managers, and Director of Operations regarding staffing considerations, LSM events, preparation for large orders, and other relevant items.
• Takes direction and works independently.
• Ability to work overtime as necessary by the GM or DO.
• Performs other duties as required and assigned.

Transportation Requirements

The position requires that the team member have and maintain a vehicle in good working order, possess a current valid state-issued driver's license, and maintain comprehensive vehicle insurance. Proof of insurance and license are required. Mileage reimbursement will be provided.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers to handle or feel objects and tools, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, talk or hear, taste or smell. The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds.