Food Service Manager

Job Description:

Are you in search of a location that appreciates your individuality and emphasizes teamwork in a fun environment? Do you need a job that provides you with the flexibility you are looking for? Smokey Bones, an industry leader, is honored to have been awarded as a Certified Great Place to Work for two years in a row. Offering competitive compensation, scholarship opportunities, access to discounts, and a culture that celebrates each individual, our restaurants continue to attract guests and uphold the title of a Certified Great Place to Work

What we Offer:

• A happy place where we value and celebrate our family members!
• Flexible scheduling.
• Benefits for every staff member starting from the first day
• Meals provided at no cost during shifts, discounted meal offerings, and savings when purchasing gift certificates
• Employees of Smokey Bones can take advantage of the services offered by the Employee Life Assistance Program, including access to a crisis helpline and three counseling sessions at no charge.
• Enrolling in the benefits hub for free gives individuals the opportunity to save on a vast array of products and services, such as pay-as-you-go arrangements.
• College scholarships from Bellevue University are accessible to both Smokey Bones employees and their immediate family members
• There are multiple health care plans that can be opted for
• Dental
• Vision
• Accident
• Critical Illness
• A cap on reimbursement for diagnostic testing, hospitalizations, and prescription drug expenses
• In essence, short-term disability refers to a brief disruption in the ability to work caused by a medical condition, while long-term disability signifies a more prolonged and often permanent inability to earn an income due to health issues
• Whole Life
• A preferred legal plan includes a variety of legal services at no cost, coupled with the option to receive up to a 70% discount on legal representation
• Assistance in patient planning and advocacy includes aiding individuals in organizing and advocating for their healthcare preferences comprehensively
• We aim to facilitate your professional development by offering avenues for growth and advancement throughout the company

About Smokey Bones:

Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.

Roles and Responsibilities:

• Guest Experience
• Helps teammates improve their skills in providing outstanding customer service.
• Supports teammates in understanding how to expect, identify, and rectify issues that affect the guest's overall experience.
• Provides guidance to colleagues on understanding the influence of their behavior on the overall guest satisfaction and how performance outcomes reflect the quality of guest service delivered.
• Maintains a welcoming atmosphere for guests and actively seeks their feedback.
• Manages and takes care of guest concerns that have been elevated by team members, forwarding them to the General Manager and District Officer as needed
• Collaborates with the General Manager and Director to ensure the quality of all restaurant facilities in the region, aligning on priority needs, communicating effectively with vendors, and supporting oversight of repairs or maintenance for the building, landscape, parking lot, equipment, seating, and technology.

Operations Leadership:

• Establishes the norms and desired actions that restaurant managers and team members should emulate.
• Demonstrates and imparts our principles and traditions in a way that is comprehensible to others.
• Instructs and aids team members in mastering the preparation and adherence to updated departmental standards and menu adjustments
• Constructs timetables for department workers
• Instructs colleagues on strategies for achieving operational effectiveness, maintenance standards, and facility upkeep.
• Acts as a catalyst for teammates to enhance their performance capabilities
• Delivers encouraging and constructive feedback on the performance of teammates; collaborates with the General Manager/Director to determine the appropriate disciplinary actions to take when teammates do not meet performance requirements.
• Fosters the growth of leadership skills in oneself and colleagues

Financial Performance:

• Develops strategies, communicates them to the General Manager and Management Staff, and evaluates specific goals to achieve the accepted inventory level, departmental sales growth, and customer satisfaction as per Company standards
• Communicates the specific areas where performance improvements are required within their department to achieve the objectives set in the business plan
• Evaluates the sales patterns and trends in the department to contribute to the development of sales-boosting initiatives.
• Seeking to understand profit and loss statements, forecast future financial scenarios, and create budget plans
• Handles a wide array of administrative responsibilities to assist in restaurant operations regarding team members and in alignment with local, state, and federal statutes.

Requirements:

• The perfect candidate needs to exhibit the essential experience and attributes:
• Kitchen Management Experience in Full-Service Restaurant and Bar Environment
• Aptitude in working with Excel, Windows, and POS technology is a valuable skill set in the workplace
• Dedicated to achieving success, reliable, and promoting teamwork
• The skill to effectively involve and enhance team members through coaching that conforms to our company's policies
• Being enthusiastic about the hospitality industry and dedicated to crafting superb guest and employee interactions should be a primary focus
• Capable of remaining upright for a duration of 10 hours and hoisting weights up to 50 pounds.
• After extending a job offer, prospective employees must complete pre-employment screenings, which could involve drug testing, background investigations, and confirming previous work experience.