Guest Services Representative

Job Description:

In search of a workplace that values your uniqueness and encourages teamwork? Smokey Bones, a premier industry player, has been honored for two consecutive years as a Certified Great Place to Work, showcasing its commitment to employees. Gain the advantage of daily cash tips, competitive pay, scholarship opportunities, access to exclusive discounts, and an inclusive company culture that appreciates you for who you are. Join us and uncover the reasons behind our restaurants' popularity among guests and our consistent recognition as a Certified Great Place to Work

What we Offer:

• A delightful setting that places importance on valuing and commemorating our family members.
• Flexible scheduling.
• Incentives offered to all staff members from the outset.
• Save money on dining with meal discounts and reduced rates on gift cards.
• The Employee Life Assistance Program at Smokey Bones is available to all employees and includes services like a crisis helpline and three free counseling sessions.
• Access exclusive discounts on numerous products and services, including pay-as-you-go plans, by signing up for a complimentary membership on the benefits hub.
• College scholarships through Bellevue University are extended to all employees and their immediate family members at Smokey Bones

Preventative healthcare plan:

• Dental
• Vision
• Accident
• Critical Illness
• Indemnification is capped for diagnostic procedures, hospitalization, and prescription drug costs
• Whole Life
• The endorsed legal package comes with various no-cost legal services and the chance to save up to 70% on legal representation fees.
• Advocacy and planning assistance for patients
• Enhancing your professional development and advancing your career is possible throughout the organization. Our mission is to empower you to reach your full potential
• Full-time employees who reach one year of service will start receiving additional benefits options

Job Duties:

• Roll silverware in a hygienic and professional manner for service
• Clear the bar of any used plates, glasses, or leftover beverages
• Restore the bar to its original condition post the departure of customers
• Take care of cleaning duties in the bar area, including sweeping, trash removal, and any other necessary tasks
• Knowledgeable in assisting patrons from the start to the end of their dining interaction
• Knowledgeable in escalating guest concerns to superiors and resolving issues constructively
• Able to communicate well with other teammates to ensure all guest needs are met
• You have been deemed eligible to serve and pour alcohol within the legal framework of your state
• Competency in following recipe guidelines to mix drinks in compliance with predetermined standards
• In need of help with the efficient distribution of meals
• Comply with health and safety rules across all kitchen and dining zones
• Stick to the directions provided by the manager for the entirety of the work shift
• Effective in interacting with guests and addressing their requirements

About Smokey Bones:

Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.

Requirements:

MINIMUM REQUIREMENTS:

• Adept at English communication, including speaking, reading, and writing.
• Individuals engaging in alcohol service activities in the state must meet the specified age threshold
• Sanctioned for employment in the United States

ADDITIONAL REQUIREMENTS:

• Superb customer relations and adeptness in interacting with individuals
• Comprehensive familiarity with policies and procedures related to food hygiene and cleanliness
• Exemplifying a conscientious approach towards details
• High energy levels
• Proficiency in teamwork
• Excellent verbal communication

PHYSICAL REQUIREMENTS:

• Having the ability to bend over and raise objects weighing up to 50 pounds to waist height.
• Can transport goods that weigh no more than 50 pounds over distances of 25 feet.
• Having the energy to endure and maintain activity levels during an 8-12 hour shift.
• Effective in understanding, acknowledging, and attending to the requirements of staff and customers in a noisy ambiance.
• Can withstand being exposed to both cold and hot temperatures (below 0 degrees Fahrenheit and above 90 degrees Fahrenheit) while working.