Restaurant Support Specialist

Job Description:

Are you on the lookout for a location where your distinctiveness is esteemed and teamwork is prioritized? Smokey Bones, a top player in the industry, prides itself on being recognized as a Certified Great Place to Work for two years in a row. Enjoy the benefits of receiving daily cash tips, competitive pay, scholarship opportunities, access to our discounts hub, and immersion in a positive culture that values your unique qualities. Come and experience why our restaurants continue to draw crowds and why we are honored as a Certified Great Place to Work

What we Offer:

• An uplifting setting that underscores the significance of family members and the joy they bring.
• Flexible scheduling.
• Benefits that all employees can enjoy beginning on their first day.
• Benefit from meal savings and reduced prices on gift card transactions.
• All Smokey Bones employees can take advantage of the Life Assistance Program services, which include a crisis helpline and three counseling sessions without any charge.
• Gain access to a plethora of discounts on products and services, such as pay-as-you-go plans, by enrolling in the benefits hub's complimentary membership program.
• College scholarships with Bellevue University are available to all Smokey Bones employees and their immediate family members

Preventative healthcare plan:

• Dental
• Vision
• Accident
• Critical Illness
• The extent of indemnification for diagnostic services, hospitalization, and prescribed medications is restricted
• Whole Life
• The selected legal plan incorporates a variety of complimentary legal services, along with the potential to reduce representation costs by up to 70%.
• Supporting patients through advocacy and planning
• Opportunities for career growth and progression exist across the organization. Our commitment is to guide you in reaching your fullest potential
• Full-time staff members will be entitled to supplemental benefits after completing one year of service

Job Duties:

• Arrange silverware into rolled sets for serving guests
• Maintain cleanliness by promptly clearing dirty utensils, plates, and drinks from the bar
• Reorganize and sanitize the bar area after the departure of clients
• Attend to cleaning tasks in the bar area such as sweeping, trash removal, and any other cleaning duties that need to be carried out
• Adept at aiding customers from the beginning to the conclusion of their dining visit
• Proficient in escalating guest concerns to management and resolving issues in a positive way
• Able to communicate well with other teammates to ensure all guest needs are met
• Your state legally allows you to serve and pour alcoholic drinks while adhering to the prescribed guidelines
• Skill in comprehending recipe details and crafting beverages in adherence to set criteria
• Support sought for the swift delivery of food items
• Maintain compliance with health and safety standards in kitchen and dining areas
• Abide by the manager's directions consistently throughout your working hours
• Experienced in interacting with guests and catering to their needs

About Smokey Bones:

Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.

Requirements:

MINIMUM REQUIREMENTS:

• Proficient in the English language with the ability to speak, read, and write.
• The state enforces a minimum age regulation for those engaging in alcohol service activities
• Granted the right to work in the United States

ADDITIONAL REQUIREMENTS:

• Excellent customer assistance and superb ability to connect with others
• A deep understanding of best practices for maintaining cleanliness and preventing foodborne illnesses
• Exhibiting a dedicated concern for the finer nuances
• High energy levels
• Skill in cooperating with peers
• Excellent verbal communication

PHYSICAL REQUIREMENTS:

• Having the capacity to bend at the waist and raise objects weighing up to 50 pounds to the level of the waist.
• Has the capability to move objects weighing up to 50 pounds up to 25 feet away.
• Possessing the ability to stand and be efficient for a continuous 8-12 hour timeframe.
• Competent in attentively hearing, comprehending, and addressing the needs of team members and guests in a noisy environment.
• Able to handle exposure to both cold and hot temperatures (below 0 degrees F and above 90 degrees F) throughout the shift.