Bakery Manager

Job descriptions:

The Nothing Bundt Cakes (NbC) Bakery Manager / Lead Operator leads the team and oversees daily bakery operations — from guest experience and cake production to brand presentation, work environment, and financial performance. The role focuses on driving sales and profitability while maintaining the highest standards of product quality, customer service, and team engagement. As a culture leader, the Bakery Manager exemplifies NbC’s core values, inspiring joy both in the bakery and within the surrounding community.

Accountabilities / Duties:

Team Leadership:

• Prioritizes the guest experience, models exceptional engagement, and fosters a positive team culture.
• Recruits, trains, and develops team members while clearly communicating performance expectations.
• Engages regularly with staff to assess progress, provide feedback, and resolve challenges efficiently.
• Delivers ongoing coaching, conducts quarterly performance reviews, and addresses performance gaps promptly.
• Delegates responsibilities to the Assistant Manager to ensure smooth daily operations.
• Identifies and mentors future leaders through cross-training and professional development opportunities.
• Maintains hands-on knowledge of all bakery functions and assists as needed to support operations.

Business Operations:

• Oversees bakery opening and closing procedures, including accurate cash handling and bank deposits.
• Manages special orders for guests, corporate clients, and large-scale events to ensure flawless execution.
• Develops weekly sales goals, production schedules, and staffing plans to align with business trends.
• Monitors inventory, places supply orders, and conducts monthly audits to maintain accurate stock levels.
• Ensures adherence to food safety, health standards, and NbC operational policies at all times.
• Manages controllable expenses (labor, supplies, maintenance, etc.) to maximize profitability.
• Performs administrative duties including payroll, reporting, and basic accounting tasks.

Local Marketing:

• Leads community outreach initiatives to strengthen brand visibility and engage with local partners.
• Coordinates bakery participation in events, sponsorships, and partnerships that align with NbC values.
• Supports local marketing campaigns to drive traffic and enhance community relationships.

Core Values and Leadership Competencies:

Servant’s Heart:

• Goes above and beyond to support both guests and team members with empathy and care.
• Puts the success of the team and guest satisfaction ahead of personal goals.
• Leads with humility and fosters a culture of respect and kindness.

Spirit of a Champion:

• Demonstrates passion, accountability, and an unwavering commitment to excellence.
• Approaches every challenge with determination, ownership, and a solutions-driven mindset.
• Acts decisively, embraces feedback, and continuously strives to improve performance.

Genuine Connections:

• Creates meaningful relationships with guests, team members, and the community.
• Communicates authentically and cultivates a warm, inclusive bakery atmosphere.
• Represents Nothing Bundt Cakes with enthusiasm and positivity as a true brand ambassador.

Knowledge, Skills, and Abilities:

• Strong understanding of retail math, P&L principles, and key performance drivers.
• Ability to analyze financial data and develop actionable plans for improvement.
• Exceptional leadership, interpersonal, and communication skills (both written and verbal).
• Proven ability to delegate, organize, and manage multiple priorities effectively.
• Strong problem-solving skills with a proactive approach to resolving operational challenges.
• High learning agility and passion for continuous growth and excellence.

Education, Certifications, and Experience:

• High school diploma or GED required; post-secondary education preferred.
• 1–3 years of leadership experience in retail, hospitality, or food service environments.
• Proven success in managing teams, achieving financial goals, and ensuring superior guest service.
• Experience with scheduling, inventory management, and cost control.
• Food safety certification (or ability to obtain within 30 days of employment).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort with learning new systems.

Work Availability:

Must be available to work a flexible schedule including mornings, evenings, weekends, and holidays as needed to meet business demands.

Join Our Growing Family:

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to guests and communities alike, making every celebration a little sweeter. Each bakery fosters a warm, welcoming environment filled with team members who embody our values — a Servant’s Heart, the Spirit of a Champion, and Genuine Connections. With more than 500 bakery locations across 40+ U.S. states and Canada, there’s no better time to join our growing family!